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Terms of Service:

§ 1 Scope and Provider
(1) These general terms and conditions apply to all orders that you place in the online shop
of the company Luttinger Technologie eU, Teichstrasse 23, 4641 Steinhaus bei Wels, Austria

Managing Director: Christian Luttinger.
Service hotline: +43 664/133 61 50

(2) The range of goods in our online shop is aimed exclusively at buyers over the age of 18.
Have completed the year of their life.
(3) Our deliveries, services and offers are made exclusively on the basis of these
General terms and conditions. The general terms and conditions apply opposite
Company thus also for all future business relationships, even if they are not repeated
be expressly agreed. The inclusion of general terms and conditions of a
Customers who contradict our general terms and conditions are already contradicted.
(4) The contract language is exclusively German.
(5) You can read the currently valid general terms and conditions at \ Shop
retrieve and print out.

§ 2 conclusion of contract
(1) The presentation of goods in the online shop does not constitute a binding application to conclude a
Rather, it is a non-binding invitation to purchase goods in the online shop
to order.
(2) By clicking the button "Order now with obligation to pay" you are making a binding purchase offer
from (§ 145 BGB).
(3) After receipt of the purchase offer, you will receive an automatically generated email with which we
confirm that we have received your order (confirmation of receipt). This confirmation of receipt
does not yet represent acceptance of your purchase offer. A contract comes with the confirmation of receipt
not yet established.
(4) A purchase contract for the goods is only concluded when we expressly accept the
Declare a purchase offer or if we accept the goods - without prior express declaration of acceptance
They ship.

§ 3 prices
The prices stated on the product pages include the statutory value added tax and other
Price components and do not include the respective shipping costs

§ 4 terms of payment; Default
(1) Payment can be made either:
Invoice in advance,
Cash on delivery,
Credit card,
Paypal or
Direct debit.
(2) If you choose to pay in advance, we will give you our bank details in the
Confirmation of the order. The invoice amount is due on our within 10 days of receipt of the goods
Transfer to account.
(3) When paying by credit card, the purchase price is reserved on your credit card at the time of ordering
("Authorization"). Your credit card account will actually be charged at the time we
send the goods to you.
(4) When paying by direct debit, you may have to bear the costs incurred as a result of a reversal of a
Payment transaction due to insufficient funds in your account or due to incorrectly transmitted data from
Bank details arise.
(5) If you fall into arrears with a payment, you are entitled to pay the statutory default interest
5 percentage points above the base rate. For every dunning letter that follows
If the delay is sent to you, you will be charged a reminder fee of EUR 2.50,
unless a lower or higher damage is proven in individual cases.

§ 5 Offsetting / right of retention
(1) You are only entitled to offset if your counterclaim is legally binding
has been determined, is not disputed or recognized by us or in a narrow sense
synallagmatic relationship to our demand.
(2) You can only exercise a right of retention if your counterclaim is based on the same
Contractual relationship is based.

§ 6 delivery; Retention of title
(1) Unless otherwise agreed, the goods will be delivered from our warehouse to yours
given address.
(2) The goods remain our property until the purchase price has been paid in full.
(3) If you are an entrepreneur within the meaning of § 14 BGB, the following also applies:
- We retain ownership of the goods until all claims have been settled in full
from the current business relationship. Before the transfer of ownership of the reserved goods
pledging or security transfer is not permitted.
- You may resell the goods in the ordinary course of business. In that case you step
already now all claims in the amount of the invoice amount that you from the resale
grown up, to us. We accept the assignment, but you are responsible for collecting the
Claims authorized. As far as you do not properly meet your payment obligations
we reserve the right to collect claims ourselves.
- When combining and mixing the reserved goods, we acquire co-ownership of the new one
Thing processed in the ratio of the invoice value of the reserved goods to the others
Items at the time of processing.
- We undertake to release the securities to which we are entitled on request insofar as
the realizable value of our securities the claims to be secured by more than 10%
exceeds. The selection of the securities to be released is incumbent on us.

§ 7 cancellation policy

§ 8 transport damage
(1) If goods are delivered with obvious transport damage, you should complain about such errors
please contact the deliverer immediately and contact us as soon as possible.
(2) Failure to lodge a complaint or contact has for your legal
Warranty rights no consequences. But they help us face our own claims
to be able to assert this against the carrier or the transport insurance.

§ 9 Warranty
(1) Unless expressly agreed otherwise, your warranty claims are based
according to the legal provisions of the sales law (§§ 433 ff. BGB).
(2) If you are a consumer within the meaning of § 13 BGB, the limitation period is for
Warranty claims for used items - deviating from the statutory provisions -
a year. This limitation does not apply to claims for damages resulting from the breach of the
Life, body or health or from the violation of an essential contractual obligation,
whose fulfillment enables the proper execution of the contract in the first place and on their
Compliance with the contractual partner may regularly trust (cardinal obligation) as well as for claims based on
of other damage resulting from an intentional or grossly negligent breach of duty by
The user or his vicarious agents.
(3) In addition, the statutory provisions apply to the warranty.
(4) If you are an entrepreneur within the meaning of § 14 BGB, the statutory provisions also apply
following modifications:
- Only our own information and the product description are relevant for the condition of the goods
of the manufacturer binding, but not public praise and statements and other
Advertising of the manufacturer.
- You are obliged to check the quality and quality of the goods immediately and with due care
To investigate deviations in quantity and to disclose obvious defects to us within 7 days
To indicate receipt of the goods. Timely dispatch is sufficient to meet the deadline. this applies
also for hidden defects found later from discovery. If the
The duty to examine and notify is the assertion of warranty claims
locked out.
- In the event of defects, we guarantee, at our option, either repair or replacement
(Supplementary performance). In the case of rework, we do not have to bear the increased costs that
caused by the shipment of the goods to a location other than the place of performance, provided that the
The shipment does not correspond to the intended use of the goods.
- If the supplementary performance fails twice, you can choose to request a reduction or
withdraw from the contract.
- The warranty period is one year from date of delivery.

§ 10 liability
(1) Unlimited liability: We have unlimited liability for intent and gross negligence as well as for
Provision of the product liability law. For slight negligence we are liable for damages from the
Injury to life, limb and health of people.
(2) The following limited liability applies: In the event of slight negligence, we are only liable in the case of
Violation of an essential contractual obligation, the fulfillment of which the proper execution of the
Contract in the first place and on whose compliance you can regularly rely
(Cardinal obligation). The amount of liability for slight negligence is limited to that of
Conclusion of foreseeable damage, the occurrence of which must typically be expected.
This limitation of liability also applies in favor of our vicarious agents.
(3) Errors and changes to the shop page reserved
(4) Delivery quantities only in "household quantities"

§ 11 Note on the return of batteries / rechargeable batteries
Batteries may not be disposed of with household rubbish. You can do this with your old batteries
Hand it in free of charge at the public collection points in your community or wherever
Batteries are sold. Batteries containing pollutants are marked with a symbol consisting of a
crossed out wheelie bin and the chemical symbol (Cd, Hg or Pb) for the classification as
heavy metal containing harmful substances.
The symbol “dustbin” means: Batteries and accumulators must not be disposed of with household waste. The characters below
the garbage can stand for:
Pb: battery contains lead
Cd: battery contains cadmium Hg: battery contains mercury

§ 12 Note on the disposal of electrical and electronic equipment
Electrical and electronic equipment must not be disposed of with household waste. You can hand in your waste electrical and electronic equipment free of charge at one of the municipal collection points.

§ 13 final provisions
(1) Should one or more provisions of these terms and conditions be or become ineffective, the
This does not affect the effectiveness of the other provisions.
(2) Only German law applies to contracts between us and you, with exclusion
of the provisions of the United Nations Convention on Contracts for the International Sale of Goods
(CISG, "UN Sales Law").
(3) Are you a businessman, a legal entity under public law or under public law
Special assets, the place of jurisdiction for all disputes arising from or in connection with contracts
between us and you.

§ 14 Technical advice
(1) The technical advice refers exclusively to hardware components in the web shop of
Company Luttinger Technologie (the order or invoice number is with a
Always announce the request in advance).
(2) By technical advice we mean information about the possible use, the electrical one
Connection, supplementation with possible other components are NOT included on the software side
Topics such as integration, configuration, commissioning.
(3) Furthermore, this advice is only possible by email ( a requested visit
On-site is not included in the line and will be billed separately on request.

§ 15 EU General Data Protection Regulation (GDPR)
With reference to the EU General Data Protection Regulation (GDPR), we would like to point out
that data necessary for business are temporarily stored internally with us (about the business
to be able to handle).
If you do not want this, you can let us know at any time and delete the data immediately.

Returns / complaints:

> How can you get the goods  send back / return?
You can find information on this in our cancellation policy.

> How can I return a package?
If you want to return your order or want to exchange goods, please send an email to, we will send you a return form . The costs for the return or reshipment are to be borne by the customer.


Download return form >>

Parcel goods are returned to:
Luttinger Technologie, Teichstrasse 23, 4641 Steinhaus bei Wels

Please note our 14-day return policy. Handling fees of 10%, which may arise for the re-storage of the goods in the dealer warehouse, will be deducted from the credit. Thank you for your understanding.  

Important information about complaints


  • As soon as the complained device has been checked by us, you will either receive the full credit of the device price in the event of a guarantee, or we will repair it or we will deliver a replacement

  • Unpaid parcels or parcels with insufficient postage cannot be accepted

  • For returns without a valid complaint number, a processing fee of € 15 will be charged

  • In addition, we charge a flat-rate inspection fee of € 20 per complained device in the following cases:

    • Devices with damage that are not covered by the guarantee

    • Devices that are no longer within the warranty period

    • If there is no error on the device, contrary to what was reported to us

    • Items that are returned within 14 days, but show clear signs of use or damage to the packaging

  • We reserve the right to return unprocessed items without a REKL number to the sender

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