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Returns / complaints:

If you suspect a defect in one of our products, please create a support ticket. We will take your complaint and inform you of how to proceed.

> How can you get the goods  send back / return?
You can find information on this in our cancellation policy.

> How can I return a package?
If you want to send your order back or would like to exchange goods, please fill out the following complaint request, we will send it to you  Return form . The costs for the return or reshipment are to be borne by the customer.

Complaint request:

Upload file

We will take care of your request as soon as possible!

Parcel goods are returned to:
Luttingen Technologie

Teichstrasse 23

4641 Steinhaus bei Wels

You have the right to return the goods in the original packaging within fourteen days without giving a reason.

If you want to return items later, we reserve the right to charge a handling fee of 10%, which may arise for the re-storage of the goods in the dealer's warehouse, and will be deducted from the credit note. Thank you for your understanding.  

Important information Complaints


  • As soon as the device complained about has been checked by us, you will either receive a full credit for the device price in the case of a warranty claim, or we will repair it or we will deliver a replacement

  • Unfree or insufficiently stamped packages cannot be accepted

  • A processing fee of €15 will be charged for returns without a valid complaint number

  • In addition, we charge an inspection fee of €20 per complained device in the following cases:

    • Devices with damage not covered by the warranty

    • Devices that have been sent to us for inspection and are not faulty

    • Devices that are no longer within the warranty period

    • If there is no error in the device, other than what has been reported to us

    • Items that are returned within 14 days but show clear signs of use or damage to the packaging

  • We reserve the right to send returns unprocessed to the sender without a REKL number

Download return form >>

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