LOXONE CONFIGURATOR
Returns / complaints:
If you suspect a defect in one of our products, please create a support ticket. We will take your complaint and inform you of how to proceed.
> How can you get the goods send back / return?
You can find information on this in our cancellation policy.
> How can I return a package?
If you want to send your order back or would like to exchange goods, please fill out the following complaint request, we will send it to you Return form . The costs for the return or reshipment are to be borne by the customer.
Parcel goods are returned to:
Luttingen Technologie
Teichstrasse 23
4641 Steinhaus bei Wels
You have the right to return the goods in the original packaging within fourteen days without giving a reason.
If you want to return items later, we reserve the right to charge a handling fee of 10%, which may arise for the re-storage of the goods in the dealer's warehouse, and will be deducted from the credit note. Thank you for your understanding.
Important information Complaints
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As soon as the device complained about has been checked by us, you will either receive a full credit for the device price in the case of a warranty claim, or we will repair it or we will deliver a replacement
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Unfree or insufficiently stamped packages cannot be accepted
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A processing fee of €15 will be charged for returns without a valid complaint number
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In addition, we charge an inspection fee of €20 per complained device in the following cases:
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Devices with damage not covered by the warranty
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Devices that have been sent to us for inspection and are not faulty
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Devices that are no longer within the warranty period
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If there is no error in the device, other than what has been reported to us
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Items that are returned within 14 days but show clear signs of use or damage to the packaging
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We reserve the right to send returns unprocessed to the sender without a REKL number
